Background Information:

The Central Waitlist Management (FY25-26) initiative aims to digitally enable stakeholders at a provincial, regional and hospital level. Applying a user first approach, requirements will be developed throughout the duration of the initiative.

Must haves:

• 8-10 years’ experience eliciting requirements for software APIs and their integration processes and translating them into detailed functional specifications.
• 8-10 years’ experience eliciting requirements for web applications, including user interfaces and translating them into detailed functional specifications.
• 5+ years’ experience with the human-centered design process, and user experience principals and techniques.
• 5+ years’ experience with API message standardization (ie: HL7-FHIR).
• 5+ years’ experience with and knowledge of Project Management, Process Documentation and Implementation within an Agile environment (sprint management).
• Knowledge of HL7-FHIR® Messaging is an asset.

Requirements:

• Translates patient portal specifications into business requirements to build and design the foundations of the program 
• Leads and conducts business analysis in order to assess business problems/opportunities and documents the business requirements 
• Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches 
• Leads and conducts business analysis at varying levels of detail appropriate to the project and phases of project 
• Develops strategies, prepares business cases and cost-benefit analysis, and conducts feasibility studies 
• Develops sound processes for requirements gathering 
• Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects 
• Monitors progress, resolves problems and reports regularly to the Project Manager/Leader and stakeholders 
• Develops strategies, preparing business cases and cost-benefit analysis 
• Conducts requirements gathering, develops documentation, including presentations and briefing notes and conducts stakeholder engagement
• Familiarity with Microsoft Products, with a preference for candidates that have experience with Microsoft based cloud tools.
• College/University undergraduate degree in Health, Business or related discipline from a recognized institution or equivalent experience 
• Knowledge of Healthcare Information Systems used throughout the province of Ontario 
• Experience with health system business implementation and deployment projects 
• Proven track record working with health care professionals; direct clinical data experience or experience working with clinicians would be an asset 
• Ability to translate business and data requirements into specifications sufficient for designing appropriate technology solutions 
• Ability to readily identify, assess and mitigate implementation and adoption issues 
• Experience with and/or knowledge of change management, workflow analysis and redesign, business process integration, and/or evaluation/quality improvement, preferably in the health sector 
• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements 
• Knowledge and understanding of Information Management principles, concepts, policies and practices 
• Experience with a wide range of methods, tools and techniques for business analysis such as: business functional modelling, business event modelling, business process mapping 
• Experience in structured, object oriented and agile methodologies for user requirements 
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills 
• A team player with a track record for meeting deadlines

CRITERIA DETAILS

• Minimum 8-10 years’ experience eliciting requirements for software APIs and their integration processes and translating them into detailed functional specifications. : 30 points
• Minimum 8-10 years’ experience eliciting requirements for web applications, including user interfaces and translating them into detailed functional specifications. : 30 points
• Strong experience of the human-centered design process, and user experience principals and techniques. :10 points
• Experience with API message standardization (ie: HL7-FHIR). :10 points
• Experience with and knowledge of Project Management, Process Documentation and Implementation within an Agile environment (sprint management). :20 points

Total Capabilities Evaluation Criteria: 100 Points

Include, but are not limited to:

• Work with different stakeholders and subject matter experts from different backgrounds (clinical, business, technical).
• Interacts with the business stakeholders and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business needs and requirements. 
• Contribute to the design and development of processes and products that assist in facilitating the exchange of health information for healthcare professionals
• Help your team solve difficult problems - learning from and sharing with team members.
• Manage priorities and requests in an organized manner
• Prepares and advises on business analysis policies, processes, best practices and standards to promote a comprehensive and consistent business analysis practice within the organization.

Ontario Health assets including laptops and related equipment cannot be removed from the province of Ontario without prior written approval from Ontario Health.

Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.

Knowledge Transfer Details:

• The Candidate will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shred with the team.
• The Candidate must provide all related documentation as part of the Knowledge Transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director
• The Candidate will work collaboratively with OH team throughout the assignment and ensure key deliverables, milestones, and documentation are shared.
• A walkthrough of any demos, development, etc. will be required before the end of the engagement.

MSP Notes

 Must Haves:

• 8-10 years’ experience eliciting requirements for software APIs and their integration processes and translating them into detailed functional specifications.
• 8-10 years’ experience eliciting requirements for web applications, including user interfaces and translating them into detailed functional specifications.
• 5+ years’ experience with the human-centered design process, and user experience principals and techniques.
• 5+ years’ experience with API message standardization (ie: HL7-FHIR).
• 5+ years’ experience with and knowledge of Project Management, Process Documentation and Implementation within an Agile environment (sprint management).

Location: Hybrid – 3 days a month

Public Sector Experience: Not Required